FAQs

For any issues , concerns or questions regarding your order please email us at info@onlinemakeupstore.in stating your full name and order number. (If its not covered in FAQs)

HOW MUCH IS POSTAGE AND PACKAGING?

Standard Delivery charges for Palettes are Flat RS150.
For Smaller products such as lipstick, Dermacol , nails etc , the shipping is Rs100.

WHEN WILL I RECEIVE MY ITEMS?

We aim to deliver within 5-7 working days.
Where possible , we will despatch within 1-2 working days of receipt, however at busy periods dispatch time could be longer.
Delivery could be delayed for 2-3 days during bank holidays.

HOW TO MAKE PAYMENTS ?

Making a purchase could not be easier. Just browse our store and add any items that u wish to buy into the shopping cart. After you have finishes your selection , click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept credit card ,debit cards , visa, MasterCard, paytm and COD .

WHAT ARE THE PAYMENT MODES ?

We accepts Debit Cards, Credit Cards, Visa and Mastercards. PAYTM and COD available too.
Rs.100 extra for COD services.

ARE YOUR PRODUCTS AUTHENTIC?

Yes we deal only in original and authentic products. No fakes or copies sold here.
People often get confused between fakes and dupes. Fake means copy. (Not original)
Dupes are products which are similar to high end brands but made by a different company at a much cheaper rate, those are original products.

WHAT BRANDS DO YOU SELL ?

We sell a lot of unique brands from across the globe which are exclusive at onlinemakeupstore.in and are affordable too.
We have brands like technic cosmetics – UK Based drugstore brand, Profusion cosmetics – USA based drugstore brand.
Victoria – Arab brand , Febble cosmetics – a very famous international brand.
We also stock the very popular PRIMARK NAILS.

HOW CAN I GET FREE SHIPPING ?

We are not offering free shipping at the moment.

DO YOU SHIP INTERNATIONALLY?

Sorry, We are not taking international orders for now.

HOW CAN I TRACK MY ORDER?

Once your order shipped , you will be notified via Email and SMS regarding the tracking Details.

WHAT IF RECEIVE A DAMAGE PRODUCT?

Please email us the picture of the product at info@onlinemakeupstore.in and we will guide you further.